Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
8.2
Location
7.8
Service
9.2
Dining
6.0
Guest reviews
7.6/10
based on 5 reviews
8.7
8.7/10based on 149 reviews
Robert
United States of America,
August
2024
8.4/10
I had a good experience at this hotel as the rooms were spacious, modern, and offered great value for money. The staff provided excellent service, making my stay comfortable. Although the dining options were decent, I felt they could have included more European and Mediterranean dishes. The location was also convenient, close to shopping areas, but there were some connectivity issues with mobile signals.
Rooms
9.0
The rooms are very spacious and well-appointed, featuring a fully equipped kitchen that comfortably serves up to six people. They have a modern feel and the price is quite reasonable for the quality offered.
Service
10.0
The service was excellent, with the staff handling everything very professionally and being able to converse well in English. They made my check-out process seamless.
Location
8.0
The hotel is conveniently located near Galaxy Mall and other attractions, although I did experience some mobile signal issues during my stay.
Dining
7.0
While the dining options were generally good with many choices, I think they could benefit from adding more European and Mediterranean dishes instead of primarily Indonesian options.
Facilities
8.0
The hotel's overall facilities were good and added to my overall comfort and enjoyment during my stay.
Paul
United States of America,
June
2024
7.6/10
I had a lovely stay at this hotel which offers clean and spacious rooms, making it a great value for money. The staff was exceptionally friendly and provided excellent service throughout my visit. The location was quite convenient for accessing local attractions, but the dining options were limited, which was a bit disappointing. Overall, it was a comfortable and pleasant experience.
Rooms
9.0
The rooms were spacious and modern, equipped with excellent amenities that made my stay feel comfortable and homely.
Service
9.0
The staff was very kind and helpful, always ready to assist with any needs.
Location
8.0
The location was quite convenient, with easy access to nearby attractions.
Dining
5.0
The dining experience fell short as there was a lack of variety in the food options.
Facilities
7.0
The hotel's facilities were good, but I felt they could enhance the dining options and overall variety.
Derek
United States of America,
June
2024
7.4/10
My stay was enjoyable overall, with spacious and clean rooms that felt like a home away from home. The staff were incredibly friendly and helpful, making the experience even better. However, I did have some trouble sleeping due to loud house music during the night. The location is convenient near notable spots, but I did notice the mobile signal was a bit weak in some areas.
Rooms
7.0
The rooms were very spacious, equipped with all the necessary amenities, and were really clean. However, I experienced some noise from house music at 3 AM, which disrupted my sleep.
Service
9.0
The staff was very kind, polite, and accommodating. They conversed well in English and handled check-out procedures efficiently.
Location
8.0
The location is quite convenient, being near Galaxy Mall and other local attractions. However, I found that the mobile signal was occasionally blocked.
Dining
6.0
The dining options could use more variety, especially European and Mediterranean dishes, but there was a decent selection of local sambals.
Facilities
7.0
Overall, the facilities were decent and met my needs, though nothing particularly outstanding.
Clarence
United States of America,
June
2024
7.4/10
I had a pretty good stay at this hotel. The rooms are spacious and modern, offering great value for money, but cleanliness could be improved. The service was fantastic, with friendly and professional staff, even though some safety measures were overlooked. The hotel is conveniently located near Galaxy Mall, making it easy to get around, but my mobile signal was sometimes blocked. Overall, it's a decent option with a few areas that need attention.
Rooms
7.0
The rooms are very spacious and modern, which was great. However, they could be a bit cleaner.
Service
9.0
The staff were amazing and very professionally trained. They conversed well in English, which was helpful for me.
Location
8.0
The location is quite convenient, being near Galaxy Mall, although I did experience some issues with my mobile signal.
Dining
6.0
Dining was okay, a bit basic but had a good selection of local sambals which I enjoyed.
Facilities
7.0
The facilities were decent but nothing particularly stood out.
Trevor
United States of America,
June
2024
7.6/10
I had a great stay at this hotel. The rooms are spacious and come with a fully equipped kitchen, which felt like a home away from home. The staff was incredibly kind and helpful, making my experience even better. However, the dining options were a bit limited, especially when it came to variety. Plus, the location is convenient, being near the Galaxy Mall, but sometimes the mobile signal was blocked.
Rooms
9.0
The rooms are large and well-appointed with all the necessary amenities, giving me great views across the city.
Service
9.0
The service was impressive and the staff were very professionally trained and polite, making my stay that much more comfortable.
Location
7.0
The location is quite convenient, right near Galaxy Mall, which was a plus, but I did experience some issues with mobile signal blocking occasionally.
Dining
6.0
The dining was decent but felt a bit basic. It would be great to see more variety, especially with European and Mediterranean dishes.
Facilities
7.0
The facilities were nice but, unfortunately, nothing stood out as extraordinary.